Refund and Return Policy

At PawInOne, we want you and your dog to love every sachet. If something is not right, we are here to help.

Our 30-day money-back guarantee

We stand behind PawInOne with a 30-day money-back guarantee. Give it an honest go, and if you or your dog are not happy for any reason, email us at hello@pawinone.com.au within 30 days of your order being delivered and we will refund you.

You do not need to post the product back to claim the guarantee. Once your refund is approved, you are welcome to keep or dispose of any remaining sachets.

How to request a refund

Email hello@pawinone.com.au with:

• your order number, and
• the name or email used at checkout.

We will reply within one business day and let you know the next steps.

When you will get your refund

Approved refunds are made back to your original payment method, usually within 3 to 5 business days of approval. Depending on your bank or card provider, it can take a few more days to appear on your statement.

Damaged, faulty or incorrect orders

If your order arrives damaged or faulty, or it is not what you ordered, please email hello@pawinone.com.au within 7 days of delivery with your order number and a photo. We will sort out a replacement or a full refund, including any return postage if we need the item sent back.

Subscriptions

Refunds on subscription orders follow this same policy. To pause, skip, change or cancel future deliveries, manage your subscription from your account or see our Purchase Options Cancellation Policy. Once a subscription order has been dispatched, it is on its way, so please cancel or skip before your next billing date to avoid a shipment you do not want.

Your rights under the Australian Consumer Law

This policy applies in addition to your rights under the Australian Consumer Law, it does not replace them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Contact us

PawInOne Pty Ltd (ACN 693 431 515, ABN 13 693 431 515)

Email: hello@pawinone.com.au