Shipping Policy

We want to get PawInOne to your dog as quickly and easily as possible. Here is how our shipping works.

Where we ship

We ship right across Australia. At this stage we ship within Australia only.

Shipping cost

Shipping is free on every order, Australia-wide. There is no minimum spend, the price you see is the price you pay.

When your order is dispatched

We aim to dispatch orders within 1 to 2 business days. Orders placed on weekends or public holidays are dispatched on the next business day.

Delivery times

Once your order is on its way, delivery usually takes 2 to 7 business days, depending on where you are in Australia. Regional and remote areas can take a little longer.

Delivery times are estimates provided by our carrier and are not guaranteed, but we will always do our best to get your order to you quickly.

Tracking

Once your order is dispatched, we will email you a shipping confirmation with tracking details so you can follow it to your door.

Subscriptions

If you are on a PawInOne subscription, your order is dispatched around your billing date so your dog never runs out. You can change your next delivery date, skip a delivery, or update your address at any time from your account. Please make any changes before your billing date. See our Purchase Options Cancellation Policy for more.

Incorrect or incomplete addresses

Please double-check your delivery address at checkout. If an order is returned to us because the address was incorrect or incomplete, we will contact you to arrange re-delivery, which may incur an additional postage cost.

Lost, delayed or damaged parcels

If your order has not arrived within the estimated time, or it arrives damaged, please email us at hello@pawinone.com.au and we will sort it out with a replacement or a refund. For anything damaged, a quick photo helps us fix it faster. This is in addition to your rights under the Australian Consumer Law.

Contact us

PawInOne Pty Ltd (ACN 693 431 515, ABN 13 693 431 515)

Email: hello@pawinone.com.au