Purchase Options Cancellation Policy

This policy explains how our PawInOne subscriptions work, and how you can pause, skip, change or cancel them. It forms part of our Terms of Service.

How subscriptions work

When you choose a subscription at checkout, you are signing up for a recurring order. We, through our subscription provider, will automatically charge your chosen payment method and send you PawInOne on the delivery schedule you selected (for example, monthly or every three months), so your dog never runs out.

Your subscription continues until you cancel it. Before each order, we will charge your payment method and dispatch your PawInOne around your billing date.

Managing your subscription

You are in control of your subscription at any time. From your account you can:

• skip an upcoming delivery,
• change how often you receive PawInOne,
• change your next delivery or billing date,
• update your payment method or delivery address, and
• pause or cancel your subscription.

You can also email us at hello@pawinone.com.au and we will help you make any of these changes.

Cancelling your subscription

You can cancel your subscription at any time. There is no minimum number of orders, no lock-in contract, and no cancellation fee.

To avoid being charged for your next order, please cancel before your next billing date. If you cancel after an order has already been billed and dispatched, that order is on its way to you, but no further orders will be charged.

Refunds

If you have been charged for a subscription order and believe it was a mistake, or you cancelled but were still charged, please contact us at hello@pawinone.com.au and we will make it right. Refunds are handled in line with our Refund and Return Policy.

Your rights

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact us

PawInOne Pty Ltd (ACN 693 431 515, ABN 13 693 431 515)

Email: hello@pawinone.com.au